Tangled Trails Gear
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Terms and Conditions

 

Terms and Conditions

Effective Date: June 6, 2025
Last Updated: June 6, 2025

Welcome to Tangled Trails Outdoor Gear (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and services, including all purchases made through our site. By accessing or using this site, you agree to these Terms. If you do not agree, please do not use our website.


1. Use of Website

You agree to:

  • Use the website for lawful purposes only
     
  • Provide accurate account, contact, and payment information
     
  • Not attempt to harm or disrupt the site, other users, or systems
     

We reserve the right to refuse service or terminate accounts at our sole discretion.


2. Products & Orders

a. Product Descriptions

We do our best to describe and photograph all products accurately. However, we do not guarantee that all descriptions, colors, or images are error-free or exactly match delivered items.


b. Pricing & Availability

Prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to cancel or refuse any order placed for an incorrectly priced or unavailable item.


c. Order Confirmation

You will receive an order confirmation via email. We reserve the right to cancel or limit quantities at our discretion.


3. Shipping & Delivery

We ship within the U.S. using trusted carriers. Shipping times and costs are listed at checkout. Once an item is shipped, we are not responsible for delays caused by the carrier.


4. Returns & Exchanges

We accept returns within [insert #] days of delivery for unused items in original condition.

  • Contact us at [email address] before returning an item
     
  • Buyer is responsible for return shipping unless item is defective
     

See our Return Policy for full details.


5. Intellectual Property

All content on this website — including logos, product names, images, text, and designs — is the property of Tangled Trails Outdoor Gear and protected by copyright and trademark laws. You may not use, copy, or distribute any content without written permission.


6. Limitation of Liability

To the fullest extent permitted by law, Tangled Trails Outdoor Gear shall not be liable for:

  • Any damages related to product misuse or failure to follow instructions
     
  • Indirect, incidental, or consequential damages from website use
     
  • Delays, interruptions, or losses due to third-party services
     

All products are used at your own risk.


7. Privacy

Your use of this site is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.


8. Governing Law

These Terms shall be governed by the laws of the State of Colorado, without regard to its conflict of law provisions. Any disputes will be resolved in the courts of El Paso County, Colorado.


9. Changes to Terms

We may update these Terms at any time without prior notice. It is your responsibility to check for updates. Continued use of the site constitutes your agreement to the current Terms.


10. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Tangled Trails Outdoor Gear
📬 31245 Corona Rd. Calhan, CO 80808
📧 christina@tangledtrailsgear.com
📞 719-229-9416

Return and Refund Policy

 

Effective Date: June 6, 2025
Last Updated: June 6, 2025


At Tangled Trails Outdoor Gear, your satisfaction matters. If something doesn’t work out, we’re here to help.


📦 Return Window

You may return eligible items within 30 days of the delivery date.

✅ Eligible Returns

To qualify for a return:

  • Items must be unused, unworn, and in original packaging
     
  • Items must include all original parts, tags, and accessories
     
  • Proof of purchase (order confirmation or receipt) is required
     

🚫 Non-Returnable Items

The following items are non-returnable:

  • Gift cards
     
  • Clearance or final sale items
     
  • Used sleeping bags, cookware, or opened hygiene-related products
     
  • Customized items or special orders
     

💵 Refunds

  • Refunds are issued to your original payment method
     
  • Please allow 5–7 business days after your return is received and approved
     
  • Original shipping charges are non-refundable unless the item was defective or incorrect
     

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective item
     
  • We recommend using a trackable shipping method for your protection
     

⚠️ Damaged or Incorrect Items

If you received a defective or wrong item, please contact us within 7 days of delivery. We’ll make it right.

📬 How to Start a Return

  1. Email us at christina@tangledtrailsgear.com with your order number and reason for return
     
  2. We’ll send you return instructions and an optional return shipping label
     
  3. Pack your items securely and ship them back to the address provided
     

❓ Questions?

Reach out anytime:
Tangled Trails Outdoor Gear
📧 christina@tangledtrailsgear.com
📞 719-229-9416

  • Privacy Policy
  • Terms and Conditions

Tangled Trails Outdoor Gear

(719) 229-9416

Copyright © 2025 Tangled Trails Gear - All Rights Reserved.

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